Terms & Conditions

Welcome to Tshuvuka Digital Serviços, Lda. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing any order.

1. All prices are excluding VAT.
2. Pricing does not include branding. Changes to quantities and logo branding will affect costs and require a requote.
3. Orders will only be processed upon receipt of the full payment.
4. These Terms and Conditions apply until services and goods have been delivered, and full payment has been received.
5. Tshuvuka Digital Serviços, Lda will provide a quotation valid for 7 calendar days unless otherwise stipulated.
6. Quotations are subject to stock availability at the time of order confirmation.
7. A maximum of 3 artwork revisions are allowed. Additional changes will incur a fee of MZN 1,500.
8. Delays due to artwork changes are not Tshuvuka Digital Serviços, Lda’s responsibility. Changes after artwork approval will incur additional costs.
9. Clients are responsible for reviewing artwork for errors (spelling, colors, sizing, etc.) before final approval.
10. No cancellations are accepted after artwork approval on branded goods.
11. Returns for incorrect goods must be initiated in writing within 3 days of receiving the order.
12. No refunds are applicable on custom gift boxes.
13. Refunds under MZN 1,000 will be credited to the client's account for future orders.
14. Refunds will be processed within 30 days of return acceptance.

Intellectual Property

All content on this website, including text, images, graphics, and designs, are the intellectual property of Tshuvuka Digital Serviços, Lda. You may not copy, reproduce, or use any part of this website without our express written consent.

Limitation of Liability
Tshuvuka Digital Serviços, Lda shall not be liable for any indirect, incidental, or consequential damages that result from the use of our services or products. Our liability in any case shall not exceed the total amount paid by the client for the specific order in question.

Privacy Policy
Your personal information is collected and used in accordance with our Privacy Policy. By using our website, you agree to our Privacy Policy and the handling of your data as outlined therein.

Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Mozambique. Any disputes arising from the use of this website or our services will be subject to the jurisdiction of Mozambican courts.If you have any questions about these Terms and Conditions, please contact us at:

Email:
comercial@tshuvuka.co.mz


Phone:
0258 853000025


Office Address :
Baía Mall, Loja G89, Av. da Marginal,

Maputo,
Mozambique